On-call service emergency management for energy supply companies in Austria
The emergency management on-call service ensures safety and rapid assistance when it matters. Thanks to clear processes and the use of state-of-the-art technology, every incident is resolved efficiently to keep your train services running safely and smoothly.
What is emergency management?
Emergency management comprises the planning, organization and implementation of measures to enable rapid and targeted action in critical situations. It plays a central role in rail transport, as accidents or other serious incidents not only cause material damage, but can also result in considerable psychological stress for those affected, such as train drivers.
A key component of this is psychosocial emergency care, which aims to support those affected immediately after stressful experiences. The aim is to cushion initial stress and prevent long-term consequences such as post-traumatic stress disorder.
With clearly defined processes, targeted training and a network of helpers, emergency management ensures that the response in an emergency is quick and effective – to protect health, safety and well-being.
What we offer
- Professional on-call service emergency management 24/7 with absolute discretion and reliability.
- Customized emergency plans with clear processes and responsibilities, individually tailored to the needs of your company.
- Round-the-clock operational readiness with rapid on-site coordination, including preservation of evidence, documentation, psychological first aid, take-home service for train drivers and comprehensive aftercare.
- Practical training: Regular training sessions that optimally prepare employees for emergencies.
- Forward-looking risk analysis: Identification of potential hazards and support with preventive measures to minimize risks.
- Comprehensive follow-up: support with event investigation, reporting and analysis for long-term optimization and risk reduction.
Contact points in Austria
Quick action is crucial in emergencies. Here you will find all the important emergency numbers at a glance.
Emergency numbers
- Emergency number ÖBB: 01 93000 7777
- Fire department: 122
- Police: 133
- Ambulance: 144
- Euro emergency call: 112
- Emergency medical service: 141
- Poisoning information: 01 4064343
- Crisis Intervention Center: 01 4069595 (Mon-Fri: 08-17 h)
- Social psychiatric emergency service: 01 31330
After an accident or stressful event, it is important to seek support. Talk about what you have experienced and do not hesitate to seek help – be it from friends, family or professional contact points. You can find important contacts here:
Accompanying offers
- Telephone counseling: 142
- Weißer Ring (emergency call for victims): 0800 112 112 (Mon-Fri: 08-20 hrs)
- Advice by phone: 147 (children, young people & caregivers)
- Ö3 number: 116 123 (Mon-Sun: 4 p.m. to midnight)
- Emergency psychological service: 0699 188 554 00 (Mon-Fri: 09-17 h)
- Self-help groups
- Pro Mente
- Psychologists
- Psychotherapists
- Psychosocial counseling
Support with an integrated management system, incl. the following standards:
SMS
Safety management in railroad operations
SGA
Safety & health at work
QM
Quality management
Railway Operations
Recruitment agency
e.g. train drivers, wagon technicians, etc.
Maintenance of rail vehicles
Maintenance Management
Would you like to go into more detail or do you have specific questions?
We support you in ensuring that the safe operating condition of your vehicles can be guaranteed and that the maintenance of your rail vehicles is carried out in accordance with the Implementing Regulation. Get in touch with us!